Refund policy

We want you to pay for Noveo only if it helps your work. That is why every new account gets a free trial with every feature, and no card is needed to try it.

14-day refund

• If you are not happy with a paid plan, ask for a refund within 14 days of the payment and you get the full amount back. No questions, no forms.
• This applies to every payment, including each extra month you buy later.
• After 14 days the payment is not refunded.

How to ask

• In the app, open Help & support and send a message, or reply to your payment receipt email.
• Tell us the email of your account. We answer within 2 working days.
• Card payments go back to the same card. It can take 5 to 10 working days for your bank to show it.

No automatic charges

• Plans do not renew on their own. You pay for the months you choose in Settings → Plan, and you keep the paid plan until that time ends.
• Your data is never deleted when a plan ends. You can still open and download everything.

Who handles card payments

Card payments are processed by our online reseller Paddle.com, the Merchant of Record for all our card orders. Paddle appears on your card statement, sends your receipt and makes card refunds. You can also contact Paddle directly through the link in your receipt.